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Guest Speaker: Frances Ríos |
Becoming an Influential Communicator
You may be wondering what does this have to do with me…especially with what I do at GSI? Well, it has everything to do with you and how important you are to us. Here are the SIX FACTORS that will help us become influential communicators:
Key factors that will make people trust GSI at
all times.
1 - GOAL
What is the driving
force that keeps you focused and performing
at optimum strength? What are you here
for? What is your North? Well, for you to be at your best you must
always keep in mind, our mission:
To consistently deliver superior
services with the right attitude!
2 - Team
We need each other!
To quote Angelimari Lopez, our very own Team Leader at the Condado
Plaza: Team Work Makes the Dream Work!
Working together makes us more efficient. Working together makes each of us work with
less effort, at a faster pace, and ensures a smooth performance!

We must take into consideration who we are communicating with: Millennial (12-31), Generation X
(32-47), Baby Boomers (48-65), or Traditionalists (66+)
We must commit to:
- Offer options not excuses

4 - Message

To ensure the best quality
when conveying a message here are the six questions to keep in mind:
Who, What, Where, When, How, Why
As a team we all must always keep in mind:
- Image GSI wants to project
- Projection = Success
- Right Attitude
- Intonation when we communicate, and always make Eye Contact
6 - Enthusiasm
We must ENJOY WHAT WE DO! What actions do I inspire? Am I passionate about what I do? This requires us to deal with every situation
with a can do attitude but most of all a moving on attitude that works in
coordination with our mission! This way
everyone of us will consistently deliver superior services with the right

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