Guest Speaker: Frances Ríos

Becoming an Influential Communicator

You may be wondering what does this have to do with me…especially with what I do at GSI? Well, it has everything to do with you and how important you are to us. Here are the SIX FACTORS that will help us become influential communicators:

Key factors that will make people trust GSI at all times.

1 - GOAL

What is the driving force that keeps you focused and performing at optimum strength? What are you here for? What is your North? Well, for you to be at your best you must always keep in mind, our mission:

To consistently deliver superior services with the right attitude!

2 - Team

We need each other! To quote Angelimari Lopez, our very own Team Leader at the Condado Plaza: Team Work Makes the Dream Work! Working together makes us more efficient. Working together makes each of us work with less effort, at a faster pace, and ensures a smooth performance!

3 - Shoe

Putting ourselves in someone else’s shoe, connecting, relating to our co-workers and clients will change the manner in which we relate and respond. Empathizing with our neighbor develops trust and motivates everyone around us. It’s about what the others want to hear…not what I want to say…

We must take into consideration who we are communicating with: Millennial (12-31), Generation X (32-47), Baby Boomers (48-65), or Traditionalists (66+)

We must commit to:

- Do things right from the get-go

- Offer options not excuses

- Listen

4 - Message

Do I speak or do I communicate? Here is one of the most powerful factors to become an influential communicator! When we communicate we convey a message. We must include all the information the other person needs.

To ensure the best quality when conveying a message here are the six questions to keep in mind:

Who, What, Where, When, How, Why

5 - Synchronize

As a team we all must always keep in mind:

- Image GSI wants to project

- Projection = Success

- Right Attitude

- Intonation when we communicate, and always make Eye Contact

6 - Enthusiasm

We must ENJOY WHAT WE DO! What actions do I inspire? Am I passionate about what I do? This requires us to deal with every situation with a can do attitude but most of all a moving on attitude that works in coordination with our mission! This way everyone of us will consistently deliver superior services with the right

We encourage each and every one of you to engage in these factors every day, so we can work as a synchronized team, empathizing with people around us in order to better convey the message that we are enthusiastic about our mission! GSI’s next twenty years will set the standard in the DMC industry for Puerto Rico!